Refund Policy

Last Updated:  March 22, 2025

Thank you for choosing Touio LLC (hereinafter referred to as “Touio”, “we”, “us”, or “our”). We are committed to providing you with the best possible experience with our website and software services. This Refund Policy outlines our guidelines for refunds, cancellations, and returns for our Services.

1. General Refund Policy

We want you to be completely satisfied with your purchase of our website and software services. If, for any reason, you are not satisfied, we offer a refund under the terms outlined below.

2. Eligibility for Refunds

a. Software Subscriptions:

• We offer a 7-day money-back guarantee for new subscriptions. If you are not satisfied with our software service within 7 days of your initial purchase, you may request a full refund by contacting us at info@touio.com. After the 7-day period, refunds will not be issued.
  
  

b. One-Time Software Purchases:

• For one-time software purchases (non-subscription-based), refunds are available within 7 days of purchase if the software has not been downloaded or activated. Once the software has been downloaded or activated, no refunds will be issued.
  
  

c. Services Rendered Through the Website:

• Refund requests for services rendered through our website (such as consulting, development services, or other custom services) are considered on a case-by-case basis. A full or partial refund may be issued if the service has not been delivered or if there has been a significant issue with the service. If the service has already been provided, refunds may not be applicable.
  
  

3. How to Request a Refund

To request a refund, please contact our support team at info@touio.com within the applicable refund period. Please include the following details:

• Order number or transaction ID
  
  

• Reason for the refund request
  
  

• Any relevant supporting information (e.g., screenshots, error messages, etc.)
  
  

4. Processing Refunds

Once your refund request is received and reviewed, we will notify you of the status of your refund request. If approved, refunds will be processed within 30 business days. Refunds will be issued to the original payment method, unless otherwise agreed.

5. Late or Missing Refunds

If you have not received a refund within the specified processing time, please first check with your payment provider or bank. If you still have not received your refund, please contact us at info@touio.com.

6. Non-Refundable Items

Certain products or services are non-refundable, including but not limited to:

• Digital goods or services that have been fully used or activated
  
  

• Any services already rendered or completed
  
  

• Any software or subscription purchases after the refund period has passed
  
  

7. Cancellations

a. Subscription Cancellations:

• You may cancel your subscription to our software services at any time. If you cancel your subscription before the next billing cycle, you will not be charged for the following period, but no refund will be issued for any payments already made.
  
  

b. Service Cancellations:

• If you need to cancel a service you’ve requested through our website, please notify us as soon as possible. If cancellation is requested before any work has started, we will offer a full refund. If work has already begun, partial refunds may be issued based on the progress of the service.
  
  

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Refund Policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Touio LLC
P.O. Box 77820,
Charlotte, NC 28271,
USA
info@touio.com