Privacy Policy

1. Scope

This Privacy Policy applies to the Ginjer and Netsy SaaS offerings and the official website provided by Touio. It governs how we collect, use, and protect information when you utilize our digital platforms and software services.

2. Information We Collect

Account & Contact Information:

Data provided during registration or inquiry, including names, email addresses, and phone numbers, used for account management, billing, and professional communication.

Platform Interaction Data:

Usage patterns, configuration settings, preference logs, and metadata generated through your interactions with our software services.

Technical Telemetry:

Data processed through our analytics platform, including system performance metrics, diagnostic logs, and environment-specific telemetry generated by your configured digital infrastructure.

Website Usage Data:

Information collected via standard web technologies, such as IP addresses, browser types, and session duration, to optimize website performance and user experience.

3. How We Use Information

We use information for the following purposes:

• Providing, operating, and maintaining our software and analytics services.
• Monitoring platform stability, ensuring "always-on" reliability, and performing security diagnostics.
• Utilizing account and diagnostic information to resolve technical inquiries and optimize user workflows.
• Aggregating non-identifiable data to refine our analytics capabilities, improve user interface functionality, and enhance overall service offerings.

4. Infrastructure & Third-Party Services

Touio utilizes enterprise-grade cloud services to host our platforms and manage operational data:

• Cloud Hosting: Ginjer and Netsy are hosted on Amazon Web Services (AWS). We prioritize US-based data residency to maintain compliance with domestic standards.
• Operational Integration: We utilize Amazon and Google services to facilitate platform functionality, including secure authentication, logging, and infrastructure workflows.
• Data Protection: We maintain contractual safeguards with our service providers to ensure they adhere to industry-standard security practices, protecting your information both in transit and at rest.

5. Data Security

We employ industry-standard technical and organizational measures to protect information from unauthorized access, loss, or alteration. Our software engine is optimized for performance and security. All server-side logic and data processing are restricted to secure, controlled environments. Internal access to user data is strictly limited to authorized personnel and is provided only to the extent necessary to perform support, maintenance, or security functions.

6. User Rights & Data Control

You retain ownership of the data processed within your account and may access or export your information via your dashboard. We retain data only for as long as necessary to provide our services. You may request the deletion of your account and associated historical data by contacting info@touio.com.

7. Updates

We reserve the right to update this policy to reflect changes in our services or legal obligations. Significant updates will be communicated via your registered email address.