Privacy Policy

Last Updated: March 22, 2025

Touio LLC (hereinafter referred to as “Touio”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.touio.com) and use our software services (collectively, the "Services").

By using our website and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you. The types of personal information we may collect include:

a. Personal Information:

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Billing and shipping address
  
  

• Payment information (for subscription or purchases)
  
  

• Any other information you provide us directly through forms, sign-ups, or inquiries
  
  

b. Usage Data:

• IP address
  
  

• Browser type and version
  
  

• Pages visited
  
  

• Time and date of visit
  
  

• Device information (e.g., operating system, screen resolution)
  
  

• Cookies and tracking technologies
  
  

c. Software Service Data:

• Information you input into our software or systems (e.g., project data, user-generated content)
  
  

• Metadata related to your interactions with the software (e.g., timestamps, log data)
  
  

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Services
  
  

• To process transactions and payments
  
  

• To communicate with you (e.g., customer support, updates, promotions)
  
  

• To improve and personalize your experience with our website and software
  
  

• To monitor and analyze usage patterns and performance
  
  

• To comply with legal obligations and resolve any disputes
  
  

3. How We Share Your Information

We may share your personal information with third parties only under the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in providing our Services (e.g., hosting providers, payment processors, email marketing platforms). These providers have access to your personal information only to perform these tasks on our behalf.
  
  

• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., a subpoena, court order).
  
  

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
  
  

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and software services and hold certain information. Cookies are small files placed on your device that help us recognize your preferences and enhance your experience.

You can choose to accept or decline cookies by modifying your browser settings. However, please note that some features of our Services may not function properly if cookies are disabled.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
  
  

• Correction: Request corrections to any inaccurate or incomplete data.
  
  

• Deletion: Request the deletion of your personal data, subject to certain exceptions.
  
  

• Objection or Restriction: Object to or request the restriction of the processing of your personal data.
  
  

• Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
  
  

To exercise these rights, please contact us at info@touio.com.

7. Security of Your Data

We take the security of your personal information seriously and use commercially reasonable means to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website and software services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

9. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Touio LLC
P.O. Box 77820,
Charlotte, NC 28271,
USA
info@touio.com